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Frequently asked questions
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping takes 5–7 business days, express 2–3 business days. You get a tracking link by email as soon as your order ships.
How does the pH-adaptive colour work?
The bullet is clear. On contact with your lips it reacts to your natural pH and develops into a rosy tone that is slightly different on everyone. Give it about a minute to settle.
How do I use it?
Apply like a normal lipstick, one or two swipes. Re-apply after meals if you like a stronger tint; the balm base keeps lips comfortable in between.
What is the 30-day guarantee?
If you do not love your shade within 30 days of delivery, email us at info@try-novavita.com and we refund your order.
Do you ship internationally?
Yes, we ship worldwide. International delivery times and rates are shown at checkout; customs fees or import duties are the customer’s responsibility.
How can I contact you?
Email info@try-novavita.com, Monday to Friday 9am–5pm. We answer within one business day.